SE Labs

Solution Engineering

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Demo credentials
  • Director: vipin.thomas@freshworks.com / vipin123
  • Senior manager: antony.sagayaraj@freshworks.com / leader123
  • Line manager (International - NB): ajay.raghavan@freshworks.com / mgr123
  • Product (PM): product.pm@freshworks.com / pm123
  • SE: se@freshworks.com / se123
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New pre-call brief

We auto-detect the account from the domain. Inviting more than one? Paste the emails from your calendar invite separated by commas — we'll research each attendee.

One slot per prospect email above. Attach a LinkedIn PDF for each — required before we can research the room.

Parsing PDFs…

    Paste notes, an email thread, or anything the AE shared — it sharpens the brief.

    Reading files…

      Meeting links (optional)
      Generating discovery brief…
      Know your Customer Demo Prep

      New call analysis

      Paste a Zoom or Kaia recording link — or upload a transcript. We match the account and score the call.

      Call recording *
      No recording? Paste or upload a transcript
      Transcript file

      In Zoom: open the recording → Audio Transcript → Download. Drop the .vtt here.

      Upload VTT

      A recording or transcript is required — whichever you have.

      Add deck link & LinkedIn profiles · optional
      LinkedIn PDFs

      On LinkedIn: profile → More → Save to PDF. Attach exports for people on the call.

      Add PDFs Parsing PDFs…

        Attach documents

        PDF, Word, Excel, or text files — optional context for analysis.

        Attach files Reading files…

          Enable video analysis

          Camera, slides, and screen-share scoring — optional, adds ~15–30s. Turn on for demos.

          Analyse call

          Analysis takes 40 to 90 seconds.
          Generating analysis…

          SE Labs · Pre-call

          Building your brief

          Starting…

          Research, enrichment, and synthesis run in the background — usually under a minute.

          Report research issue

          Select an issue type and describe what is wrong.

          Bug Idea Data quality
          Cancel Submit